How Synamedia Gravity Transformed Broadband Operations for a Tier 1 U.S. Service Provider
Business Objective
- To modernize broadband operations for a Tier 1 U.S. service provider serving a diverse customer base across B2C, Enterprise, and SMB segments. The provider needed to move away from vendor lock-in, reduce operational complexity, and gain centralized control across a growing mix of devices, services, and access technologies—without increasing costs or operational overhead.
Solution
Synamedia Gravity, an open, vendor-agnostic broadband device management and service orchestration platform.
Gravity enabled the service provider to adopt a cloud-native, customer-first operating model, delivering centralized visibility and control across devices and services without vendor lock-in. The platform was designed to scale efficiently, support fast deployment, and integrate flexibly across a broad hardware and service ecosystem.
Key capabilities included:
- Open, vendor-agnostic architecture enabling flexible hardware and service integration
- Cloud-native deployment for rapid onboarding, scalability, and centralized control
- Customer-first commercial model with no minimums and pay-as-you-grow pricing
- End-to-end operational visibility across broadband devices, networks, and services
Outcome
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- Improved SMB experience with more reliable service and fewer support issues Synamedia Gravity delivered measurable operational and business improvements:
- Streamlined operations by eliminating swivel-chair workflows and constant retraining
- Lower operational costs through cloud-based efficiencies
- Faster deployment of new devices and services
- Better insights through real-time device metrics and diagnostics
- Future-ready scalability to support ongoing service expansion
- Improved SMB experience with more reliable service and fewer support issues Synamedia Gravity delivered measurable operational and business improvements:
What Sky said…
With Synamedia Gravity, we’ve streamlined operations, reduced truck rolls, support tickets, and unlocked new revenue opportunities. Our SMB customers finally have the seamless experience they expect.
