Meet Clarissa
Capture attention. Boost retention.
Keep customers engaged with your service
Customers overwhelmed by choice become distracted and disengaged, leading them to switch off. In this highly competitive environment, how can you know what will keep customers happily using your service?
Synamedia Clarissa helps you capture their attention by providing data-driven clarity on what customers want from their video service. Learn what content they are likely to watch, when they like to watch it, and on what device, so that you can keep them engaged and coming back for more.
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Complete visibility of your customer’s content experience
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A single source of truth that overcomes data silos and delivers cross-platform insights
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Insights that help you target personalized offers, services and ads
Content insights module
Enhance your content acquisition and licensing strategies
- Track subscriber video consumption across device types to make your promotions and curated content more relevant
- Identify trends that can inform your content acquisition plans and increase your return on investment
App insights module
Build customer loyalty by providing frictionless navigation and content discovery
- Compare time spent browsing versus viewing to track User Interface (UI) efficiency and performance
- Optimize features that improve navigation and accessibility to increase your content consumption
Operational insights module
Boost subscriber satisfaction based on a clear view of their experiences and engagement
- Discover trends in errors which can improve product design and reduce customer frustration
- Understand the impact of video quality and playback performance on viewer behaviour
Use Synamedia Clarissa to maximise the potential of your video content
eBook
How to Maximise Customer Retention Using Data insights
Want to get to know your customers better? Find out why you should dig deep into data insights
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Article
Video analytics are no longer enough
Not sure how to make the most of your data? Analytics won’t cut it – it’s all about insights.
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Article
Use video insights to capture viewer attention
Discover how you can use insights to drive deeper customer engagement and turn attention into retention
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Factsheet
Power viewer attention and boost retention
Learn how to turn abundant information into actionable insights to keep subscriber attention in check
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Factsheet
Benefits of a Clarissa free trial
Want to find out more about how Clarissa works? Discover the ins and outs of our free trial
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Factsheet
Getting started with Clarissa
Find out how to get the ball rolling and start your journey towards better viewer retention