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Account Manager – Maidenhead, UK

Maidenhead, UK | Professional | Full-time

Home Account Manager – Maidenhead, UK

Oct 3, 2019

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We are seeking an account manager to join our growing team.  In this role, you will be accountable for owning and renewing a portfolio of Synamedia support contracts across assigned customers in your region.  Our Renewal Account Managers work with customer executives, Synamedia partners and with various Synamedia teams to develop customer requirements and objectives in order to define a strategy to drive renewals to on-time closure.


Key Responsibilities and activities include:

  • Drive support renewals with customers from opportunity identification to close
  • Renew, up-sell and close contracts on-time in assigned territory
  • Increase sales penetration at existing accounts
  • Develop an understanding of customer’s and partner’s procurement processes
  • Develop and maintain customer and partner relationships in order to understand objectives and accelerate contract renewals
  • Utilize Synamedia contract data and cross-functional resources to develop a renewal strategy with the account team
  • Conduct onsite customer visits as needed to collect data and close renewals
  • Analyze data and trends to identify growth opportunities
  • Maintain basic knowledge of company products and services to provide adequate education to customers
  • Field incoming phone calls, emails and instant messages from customers and partners related to contract renewals
  • Document important customer information for future reference
  • Collect and record customer feedback and information and share with appropriate departments and team members
  • Generate interest in new products or services and connect customers with salespeople when required
  • Foster and maintain relationships with customers to improve our retention rate


Customer Service Agent Requirements and Qualifications

  • Bachelor’s Degree plus 3+ years of relevant account management and/or sales experience
  • Excellent written and verbal communication skills
  • Excellent presentation skills
  • Ability to foster and maintain relationships
  • Strong Organizational skills with the ability to manage numerous projects and priorities at once
  • Positive and service-oriented attitude
  • Ability to thrive in a fast-paced and sometimes high-pressure environment
  • Basic computer skills
  • Understanding of interface to web-based work tools
  • Proficient in Microsoft Office (Outlook, Word, Excel & PowerPoint)
  • Must be able to communicate technological solutions and product knowledge

Ready for a change? We’d love to hear from you.

Apply now

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